CUSTOMER RELATIONSHIP MANAGEMENT

In a highly competitive business environment, unlike major Industrial players SMB’s have to battle out more complex business issues before they make their mark. The most challenging issue which influences the growth process of a SMB is -Customer Relationship Management.

Customer relationship management is today more of a technical and personal task than yesteryears. Gone are the days when customer was just one of the many buyers. Today businesses can’t afford to lose a single customer because if they ignore them there are others who may serve them in a better way. From multitude of businesses offering same services the SMB’s find it hard to manage and retain their existing customers or reaching to new ones.

The Customer of today demands full time attention, and relating with them on personal level often becomes a daunting task for many businesses. Therefore, most of the enterprises seek solace in automated CRM Solutions. CRM solutions automate one or more business processes associated with some key functions, and generally enterprises utilize them for streamlining their Sales Force, Contacts Management, and Campaign Management processes.

What EJYOTHI Provides?

As a votary to deliver best to every client, eJyothi offers innovative Open Source CRM solutions to SMB’s. Through these solutions we aim at empowering SMB’s with streamlined and intelligent customer management processes at cost effective prices.  Our CRM solutions aptly merge our leadership experiences with technological as well application intelligence.

• Sales Force Automation
  Lead Management; Opportunity Management; Account Management; Contact Management; Activity Management and Reports and Dashboards
• Marketing Automation
  Campaign Management; E-mail Marketing; Lead Management
• Activity Management
  Email repository creation; Intuitive Calendar creation; Daily Task Management
• Calendaring
  Insightful calendar creation with details of customer meetings and calls
• Customer Support and Service
  Ticket Management, Knowledge Base, and Customer Shelf Service Portal
• Inventory Management
  Products  Management, Sales quotes, Order Management and Invoices
• Security Management
  Sharing control, roles and role hierarchies, profiles and groups
• E-mail Integration
  Creating a reference base of all customer emails

We offer end-to-end services CRM support services to SMB’s which includes

•  Custom module development
  -Development of new modules or features based on the CRM framework.
  -Migrating modules developed in older version to the latest framework.
• Enterprise Application Integration
  -We have core expertise in building the API and Web services which are critical in EAI
  - Seamless integration of Non-Vtiger Applications (Horde; ATS; Proprietary Application Integration) with Vtiger.
  - Seamless data integration
• End- to- end support service
  Service includes all levels of users – from beginners to expert and from end-user to developers
   

We feel EJYOTHI Open Source CRM has lot to offer because our clients congratulate us for their:

• Cost reductions
• Improved turnarounds
• Increased customer satisfaction
• Streamlined and automated business processes
• Better customer retention ratios
• Newly generated business opportunities, and
• Profitable outcomes